When your website or shop
no longer works properly.
When a website or shop has problems, a clear picture comes first. Tell us what has stopped working and since when. We assess the problem and discuss the next technical steps.
Understand first.
Then act with purpose.
An outage affects customers and your team. We first clarify what is affected, when the problem started and whether orders or enquiries are missing. We then preserve the current state and agree the next technical steps.
Describe the visible problem and affected URL. We check for a technical outage, update conflict, damaged installation or abusive access. We then discuss scope, priority and the way forward.
If you suspect a breach, change credentials only through a trusted route and do not send passwords through the enquiry form.
Describe the problemWhere we can help.
The initial technical assessment determines which action actually makes sense.
Website or shop unavailable
Check availability, hosting, DNS, certificates, the application and recent changes.
Learn moreHacked website or malware
Restrict access, preserve the current state, clean up and address the cause.
Learn moreWordPress and plugin errors
Investigate errors after updates, incompatible extensions and damaged themes.
Learn moreShop errors and spam orders
Assess checkout, payments, extensions and order patterns objectively.
Learn moreForm spam or missing enquiries
Check delivery, validation and existing protection without locking out real visitors.
Learn moreFailed integration
Check imports, stock, prices and order transfers between systems.
Learn moreA clear route
out of the problem.
We check the URL, symptoms, system and business impact.
Where needed, we preserve the current state and limit further damage.
We prioritise the cause, implement suitable corrections and test affected functions.
On request, we plan updates, monitoring and ongoing support.
Tell us
about the problem.
An enquiry is not an instruction to start paid work. We respond with an initial assessment and clarify the next steps.
If the website is completely down, you can also call: +43 7229 22722 0.
Before the first assessment.
What should I do if my website is hacked?
Document visible anomalies and avoid rushed changes. We assess the state, preserve evidence where needed and plan cleanup and protection.
Can you take on a WordPress website built by someone else?
Yes. We first check the installation, plugins, theme, hosting and available backups. We can then define a suitable maintenance or update plan.
Do you help with unavailable online shops too?
Yes. We check availability, the shop application, checkout and related systems. We handle the existing state especially carefully where orders and payments are involved.
How quickly can it be resolved?
That depends on the cause, access, backups and affected system. After the initial assessment, we discuss priority and realistic next steps.
Do you need credentials in the form?
No. Please do not send passwords. If access is needed, we agree a suitable secure route.